All items are shipped fully insured. Signature is required upon delivery.
Most items are shipped fully insured via UPS or FedEx 3-day express, 2nd day, or Priority Overnight. If shipping to a PO BOX, we will ship registered and fully insured via USPS. New York Sales Tax is collected on all items shipped within New York State. We do not collect sales tax on items shipped out of New York State.
Most orders shipped outside of the United States will ship via FedEx Priority International. We can also ship via USPS upon request. Buyer is responsible for all customs restrictions, tarrifs, duty fees or other regulations that may apply in countries outside the United States. Please check with your local Custom's office prior to making any international purchases.
For domestic orders, we accept returns for full refund or store credit (minus shipping & insurance) only for standard items purchased online. Items must be in original condition (not worn, sized, engraved, set, or altered in any way). We do not accept returns or exchanges on any special orders (i.e. special sizes, custom orders, engraved or set items, or any altered merchandise) or layaway items. Special orders are non-cancellable. All returned items must be received by Firenze Jewels, Inc. within 30 days of receipt of purchase, except for loose diamonds which must be received within 10 days of receipt of purchase. Please call to speak with an associate prior to returning merchandise, to request a Return Authorization #. Packages shipped to us without a Return Authorization # will be returned to sender unopened. All returned merchandise should be mailed registered and fully insured. Purchases of standard items made in person at our showroom can be returned within 10 days for store credit only.
*Returns on purchases valued over $10,000 made with a credit card/debit card are subject to a 3% restocking fee.
For international orders, returns are not accepted.