SHIPPING & RETURNS

FREE SHIPPING* on Valentine's Day Jewelry

Now through Thursday, February 9th, 2012

Just enter promo: 'ILoveYou' during checkout.

*Free standard domestic shipping applies to all fine jewelry inventory excluding loose diamonds, diamond studs and pre-set engagement rings. Cannot be combined with another offer, applied to previous orders or special orders including out of stock items. Does not include international shipping. Offer expires Thursday, February 9th 2012 at 4:00pm EST.

Please consult the chart below for domestic Valentine's Day order deadlines based on shipping method.
All orders must be placed by 4 p.m. EST on the dates indicated.

NOTE: Please allow additional time for delivery to Alaska, Hawaii, US Territories, APO/FPO addresses and international orders.

All items are shipped fully insured. Signature is required upon delivery.

Domestic Orders:

Most items are shipped fully insured via UPS or FedEx 3-day express, 2nd day, or Priority Overnight. If shipping to a PO BOX, we will ship registered and fully insured via USPS. New York Sales Tax is collected on all items shipped within New York State. We do not collect sales tax on items shipped out of New York State.

International Orders:

Most international orders will ship via FedEx Priority International. We can also ship via USPS upon request. Buyer is responsible for all customs and duty fees. Please check with your local office prior to making any international purchases.

Return/Exchange Policy:

For domestic orders, we accept returns for full refund or store credit (minus shipping & insurance) only for standard items purchased online. Items must be in original condition (not worn, sized, engraved, set, or altered in any way). We do not accept returns or exchanges on any special orders (i.e. special sizes, custom orders, engraved or set items, or any altered merchandise) or layaway items. All returned items must be received by Firenze Jewels, Inc. within 30 days of receipt of purchase, except for loose diamonds which must be received within 10 days of receipt of purchase. Please call to speak with an associate prior to returning merchandise, to request a Return Authorization #. Packages shipped to us without a Return Authorization # will be returned to sender unopened. All returned merchandise should be mailed registered and fully insured. Purchases of standard items made in person at our showroom can be returned within 10 days for store credit only.

*Returns on purchases valued over $15,000 made with a credit card/debit card are subject to a 3% restocking fee.

For international orders, returns are not accepted.