To the owners of Firenze Jewels Inc,
I just wanted to say "Thank You" to Gabrielle and Myles for the outstanding job that they did on my engagement ring! It looks great! My transaction went smooth and it was very easy. I was worried about doing everything online, but after talking a couple of times with Gabrielle and seeing how fast she responded to my questions and concerns, my worries went away. The thing I appreciated the most was her quick responses and her kindness. It meant a lot to ask a question one day and to know that a response would be there the next day, if not that same day.
Again, please extend my thanks to Gabrielle and Myles for the excellent service that I received from them! They did a great job handling my order online! |
Sincerely,
Shawn |
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Gabrielle,
Just wanted to let you know I got my ring this am and it is absolutely stunning!!!! Wanted to thank you for everthing as well. You have been awesome and the service impeccable. My thanks to everyone at Firenze Jewels for everything-you guys rock!
When ever anyone asks-and they will!-I'll be sure to tell them where it came from as well as give you guys my highest recommendation!! |
Regards,
Laurie |
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Dear Myles
I wanted to let you know the "Diamonds by the Yard" necklace arrived this evening via UPS, and is exquisite. I never expected it to be here this soon as you had said it was out of stock and it would be late January before delivery. I am thrilled with it, and with your company. No wonder Angus and David adore your store! My daughter and I had such fun perusing your web site when she was here (with her new exquisite earrings) at Christmas, that is why I purchased the necklace to adorn several pendants and could not possibly be more pleased. Thank you so much for the quality, promptness and the communication.
I can hardly wait until I am next in New York, to come by your store and introduce myself personally and get to meet all of you most helpful and talented jewelers. Again, my most profound thanks. |
Most Sincerely,
Kathryn |
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Miss Gabrielle,
The ring arrived last week and it is beautiful. I had intended to and should have written to you earlier to tell you, but time slipped away. I truly enjoyed the process of buying the ring from you. You were a delight to work with and patiently answered all my questions.
This afternoon I asked my girlfriends 12 year old twins for permission to marry their mother. They gave it and were very excited to do so. If all goes well this time next week I'll be engaged. |
Thanks again and I wish you well in all life's endeavors,
Scott |
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Hello Gabrielle,
I wanted you to know that I received my engagement ring today. I am overly impressed!!!! The ring is gorgeous and the diamond you helped me pick out is impeccable!!!! I am so very happy that I had you to help me through this whole process!! Thank you once again for all your help and guidance and for being patient with me!!! I would highly recommend Firenze Jewels, Inc. and you for your beautiful craftsmenship and advice!!!!!! I will be in touch, hopefully in the not to distant future to purchase my wedding band. |
Sincerely,
Rich |
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Hi Gabrielle,
I received the ring and I was thrilled! The ring looks amazing...When my sister-in-law saw it she was blown away at what a beautiful job you did. We gave it to my mother and we all cried! |
Thank you, thank you.
Linda |
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Firenze
I just wanted to let your staff know how great my experience with your store was. After an extensive search for "the perfect ring" was excited when I found it on your website. I am completely satisfied with my purchase. It is exactly what I was looking for. I also am very happy with the girl who helped me, Gabrielle. She was very nice and knowledgeable. She made a point to get all of the information needed and answer all my questions. I only wish I lived in New York so I could visit your store and thank her personally. Your website and your staff reflect your attention to detail. Thank you again for the perfect ring for my very special day! |
Sincerely,
Adria |
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Gabrielle,
I have a friend who is getting married soon and I am already forcing him to come up there when the time comes. Would you believe, that not only was your service and staff outstanding in every way, but when taken to the "Mall Jewelers" this ring appraised for twice to two and half times what I paid for it? And those were the prices they would have charged me in those stores!
Not one of the jewlery stores I went to even had the quality of diamond I have--that Emily has! And these were three of the very popular name brand retailers. Rather than take advantage of me coming up to the big city and not knowing a soul, you and your father brought me into your store and treated me like family. You educated me, and you gave me the best deal I could ever have hope to have gotten. When people ask me, "Was it worth the trip to New York?" I say "Going to Firenze in itself paid for half of my honeymoon, and my fiancee thinks my taste in diamonds is unsurpassed." You all made that possible.
I am thrilled, and most important of all, Emily is in love with this ring, not just the stone, but your expert handling of the whole ensemble. She starred at it for hours last night (she got it early I was so proud!). She said "Now this is the kind of ring you can say you love without having to cry about it when you are alone." Thank you, thank you, thank you. |
Very best regards,
Brian, an engaged man thanks to Firenze |
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Dear Gabrielle (& Myles),
I think it's very possible that I have the most unique and stunning diamond engagement ring in all of New England. Ben and I were overwhelmed when my ring arrived and we opened the blue velvet box and saw my ring for the first time.
Thank you Gabrielle for your assistance in helping me pick the perfect ring, then finding the perfect diamond for it. To say the ring has brilliance, is an understatement.
The ring seems to demand attention. Since getting it, I can't tell you how many times, when I'm out, that I look up and find someone staring at it. Then they can't help themselves but to come over and ask about it. I've had a number of people ask if it's a family heirloom. |
Thank you again!
Sincerely,
Linda |
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Hi Gabrielle,
I received my ring one day earlier than we had estimated. I was stunned when I opened the box. It is larger and more beautiful than I could have ever imagined. You were right, it really is lovely. The stone is flawless and the color exquisite. Thank you so much for working with me and dealing with all my angst about this but mostly thank you for offering me a price that was better than anyone else could offer. I will absolutely do business with you in the future. |
Thanks!
Vivian |
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Gabrielle,
What a fantastic ring! You guys handled this perfectly, and I am very pleased. Thank you very much.
We will stop by when we are in NY to say hi. |
Thanks,
Howard |
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| I truly appreciate all your help, and all you have provided for myself and my fiancee...Thank you again for all of your help. Your name and business has been and will continue to be passed along to all my friends, co-workers and relatives for future business. |
Sincerely,
Lawrence |
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Thanks a bunch! I got the ring yesterday and it's beautiful.
I'll be sure to refer you to friends and family :) |
| Kimberly |
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Hi Myles!
We just wanted to thank you for going out of your way to make sure we received the engagement ring of our dreams so quickly. You must have put in a great effort to make it happen, and we appreciate it. You are a great asset to Firenze Jewels.
We were a bit nervous that the ring wouldn't be as nice as the picture, but it is perfect!
We will be recommending you to everyone we know, and we look forward to doing business with you in the future. |
Thank You
Dawn and Nicholas |
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Hi Gabrielle,
I received the ring, it is gorgeous. Today i mounted the stone and it looks absolutely amazing! A very profession job to say the least.
I would be happy to work w/ u again. |
Thank you very much.
Happy Thanksgiving!
Natalia. |
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Dear Adriana & Jeff,
Marc and I want to thank you for the extra special treatment you gave us while we were in your store. We came expecting to look and "maybe" buy and what we left with was a spectacular diamond ring and band set.
Kerri was wonderful she seem to be able to read our minds as she quickly put together a setting that lit up both of our eyes. How often does the man's eye light up as much or more than the women's at the beauty of the diamond?
You really went beyond the call by having the ring for us at dinner Saturday night. I was thrilled to be able to wear it and show it off and Marc was proud as he could be.
You two are very special people and we are so glad Cindy gave us the chance to meet you and work with you in such a beautiful and memorable way. |
Love,
Ellen & Marc |
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Dear Ron,
I love my ring... I couldn't be more trilled with it! The sparkle continues, I'm still getting daily compliments, and honestly, I can't take my eyes off it. The appraisal in Connecticut came in at $1,000 higher than it did in New York.
The ring is truly extraordinary and I wanted to thank you for your time, your undying patience (I know I can be difficult), and your always present professionalism. I have given your contact information to several people. A couple of them have asked me to accompany them to New York to assist in their selection process.
Again, thank you for everything. I am thoroughly enjoying my stunning engagement ring. |
Fondly,
Sheila |
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Dear Ron,
I love my ring. Thank you for making it happen, also your lovely, gracious, note. My daughter, Kelly, said "Mom you have to will it to me! That's the ring I wanted". I have worn it almost every day. I still wear my gold/diamond hoops daily. Will be back when another jewelry purchase "calls". Thank you Ron. |
With heartfelt appreciation,
Paula |
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Dear Everyone at Firenze,
Thank you all very much for working with me to make this dream a reality. The ring is very beautiful and everything that I could have hoped for. I hope I was not your most difficult client and would certainly enjoy the pleasure of doing business with you again. Jeff, you have a fantastic team there Gabrielle and Ron to Myles and everyone else. The box is beautiful, the packaging was fantastic, it seems that you really appreciate how important this is for your clients and that is a true rarity these days. I can't tell you how impressed I am nor can I express the tremendous sense of gratitude that I feel to you all. |
Very best wishes,
Brian |
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Dear Ron,
I don't think I've stopped smiling since I put on those diamonds earrings! Thank you so much for working with me (and my friends). The jewelry is gorgeous, well priced, and really puts a sparkle in my day and my attitude. |
Best wishes for the New Year!
Mary |
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Ron & Adriana,
Here is the remaining balance due on the stone and ring I picked out. Thank you for your very professional help in this very important purchase for me. Scott, Amy, her family, and I are very happy with the jewelry and service Firenze has offered. I'm sure we will be back. I'm also sure you will become a favorite of my soon to be fiancée Sherry! |
Thanks again!
Blair |
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Dear Jeff,
There are reasons why some businesses keep their customers year after year. Integrity, kindness, excellent quality, value, great prices and beautiful inventory. I have always found all of these qualities with Firenze Jewels and that is why not only am I a loyal customers, but I recommend you to friends and strangers whenever I can. Thank you for your fairness and the special way you worked with me last week. I am truly appreciative. |
A happy and loyal customer for 10 years
Renee |
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Dear Adriana,
First let me say thank you again for helping Thomas with his very confusing decision. You've played a very important role in our lives for a while and your understanding, humor and most of all patience was extremely helpful to the situation.
I don't think anyone could have done a better job or made us feel more comfortable. It's great to know that for future important purchases, there is someone out there we can trust and also like very much!
God Bless and thanks again from the top of my left hand ring finger. |
Sincerely,
Michelle & Thomas |
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Dear Firenze Jewels,
Yoojin and I wanted to thank you for you help in purchasing our engagement ring. As you can imagine, we searched throughout Manhattan for this ring only to realize that you were simply the best. Tonight, we called the Horichi to thank them for there fine recommendation and be assured that we will pass the word around too. Once again thank you very much, especially Kerri, in helping us find the right ring for us. We look forward to working again with you in the future. |
Sincerely,
Oliver (violinist) & Yoojin |
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To Whom It May Concern:
I wanted to write a letter about my buying experience with your company. Let me just say that it could not have been a more positive experience.
Kerri went above and beyond the call of duty she gave me professional guidance and what's more really built a relationship with me, one that I hope will last for years. She called me from home, she even called me from the hospital! She calmed my every fear and there were many as I am 3,000 miles away, never once did I feel for a moment that it was to make a sale. In today's competitive marketplace what really sets the successful companies apart from the rest is relationship building, honesty, integrity and good service. Firenze Jewels exceeded every one of those standards.
You have made a lifetime customer out of me and I look forward to doing business with in the future. |
Sincerely,
Roxanne Hansen |
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Dear Jeff & Adriana,
Many, many thanks for your caring and kindness to me last week (and always!). I love it. Marc says "I done good!" Thanks again. |
| Linda |
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Kerri & Ron,
Thank you both so much for your help (and patience) in working with me. I can't wait to get my ring! I look forward to working with you again. |
| Bette Demarest |
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Dear Jeff & Adriana,
Leslie and I just wanted to let you both know how excited we are about the ring! Thank you so much for taking the entire afternoon to help us find the perfect ring and diamond. You guys are great! It felt so comfortable to see you and get help from a real expert. As I mentioned, I always knew it was the right thing to do. Look forward to seeing you again soon. |
| Jason & Leslie |
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Dear Perla,
Thank you for thoughtful attention to every detail in the purchase of my lovely Hidalgo black and gold band. The guards are a perfect compliment and folks usually mention my unique ring ensemble. I feel special wearing your/my jewelry. |
Sincerely,
B. Davis |
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Dear Levins,
I love my ring, I love my man and I love you both. Thank you for taking such good care of us.
P.S. See you soon |
Love & Hugs
Phyllis & Harris |
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Firenze Jewels,
The necklace arrived Tuesday - my husband gave it to me yesterday. It is exquisite, breath taking, dazzling, so much more beautiful in real life than the photos online. And your customer service is incredible - I faxed you the credit card authorization Monday at noon, the package arrived Tues early afternoon - WOW! This is my second special purchase from you - I'll be back again! |
Thank you so very much,
Rosemarie |
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Dear Gabrielle,
The setting arrived early on Friday. It is exquisite! It has made my Fiancee' s holiday weekend one to remember. |
Thank you again,
Michael |
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Hi Gabrielle,
I just wanted to send you a quick email to say a big thank you to you and your team.
We met Ron and as you said we really did enjoy working with him and everything went to plan.
Alison is over the moon with the ring and we are both delighted with the service we received.
Please pass on a personal thank you to Ron.
We will be sure to recommend Firenze Jewels as the place to but diamonds!! |
Kind Regards,
Kevin |
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Kerri,
I just wanted to thank you again for helping me and my fiancée pick out an engagement ring. It came out looking perfect!!! She is
completely in love with it and I will recommend your store to anyone that is looking for a friendly and knowledgeable staff. |
Thanks,
Jason |
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Myles,
The package arrived not 20 minutes after I spoke with you last night. The ring is GORGEOUS. She, (Lorie) will absolutely be speechless!!! I plan on giving it to her Jan 3rd, which is our anniversary for when we first got together 4 years ago. I will let you know how things go! And I already know that I have another piece I will probably need you to have custom designed. I would like to give her a bracelet to match. But for now, thanks again Myles for all your help and advice. To you and yours... And the entire Firenze Family....
Happiest of Holidays to all of you!!! |
Best Wishes,
Mike |
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Hi Gabrielle,
Just wanted to take a moment and thank you for all your help with the necklace earlier this month, it went over extremely well. Here's just a little sample of an email I got last night...
"I just got out of the bathroom after staring at my neck for about 20 minutes straight... I can't even explain how much I love the necklace. It's beyond anything I could have ever asked for, it's so beautiful. Every detail about it is beautiful, like it was made exactly for me."
There's a better than good possibility that I will be purchasing this girl more jewelry in the years to come, and Firenze will be the first place I look to buy.
Thanks again, hope you had a nice holiday. |
| Josh |
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To Whom it May Concern:
I would like to express my gratitude to Gabrielle, for her outstanding customer service. She answered many of questions in a prompt manner and was so very patient.
Thank you so much for all your help, it is greatly appreciated! |
Sincerely,
Hailey |
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Dear Gabrielle,
Just a final note - to say that I received the necklace last week and it's beautiful! My daughter's birthday is 5 February and I can't wait to give it to her! |
Thanks so much for all your help,
Kind regards,
Elaine |
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