During the holiday season (Thanksgiving through Christmas) we offer extended hours, and are open on Sundays.

How can I contact a customer service representative?
You are welcome to visit us in person, call us at 1-800-790-6980, or email us at info@firenzejewels.com.

Are items displayed online available for viewing in person?
Yes. You can visit our large showroom located in the heart of the New York City Diamond District. Our website displays a limited selection of our available products, though we add new merchandise daily.

Are all items displayed available for immediate delivery?
Items are generally available for shipment within 1-2 business days. On rare occasions, an item may go out of stock before our site is updated. If this should happen, we will notify you without delay. If you require an item by a specific date, we recommend that you contact us to confirm the availability.

What forms of payment do you accept?
For domestic orders we accept the following:

• Major Credit Cards. Merchandise will ship to the verifiable billing address of cardholder.
• PayPal. Verified users with confirmed addresses only.
• Direct Wire Transfer
• Money order
• Checks

* All checks, money orders & wire transfers must clear before items are shipped.

For international orders, we accept direct wire transfer only.

Can I purchase a gift certificate?
Yes, gift certificates are available. Please call an associate at 1-800-790-6980 for further details.

How is my personal and financial information protected?
We maintain necessary safeguards to protect your information. Online credit card transactions are protected using a Secure Socket Layering (SSL) Certificate from Global Trust, the industry-standard in encryption technology. When the letters “http” in the URL change to “https”, the “s” indicated you are in a secure area utilizing Global Trust SSL.

While our online purchases are secure, we will gladly take your order by phone if you prefer. Please call us Monday-Saturday, 9:15AM-5:15PM @ 212-997-0013. All of your information will be handled in a safe and responsible manner.

The Children's Online Privacy Protection Act imposes certain requirements on websites directed at children under 13 that collect information on those children, and on websites that knowingly collect information on children under 13. We do not knowingly collect any personal information from children under the age of 13 on our website. No one under the age of 15 should submit any personal information to this website without the consent of a parent or guardian.

How will my order be shipped?
All items are shipped fully insured. Signature is required upon delivery.

Domestic Orders: Items up to $2,000 in value will ship insured via UPS 3-day express service. Items $2,000-$10,000 in value will ship insured UPS 2nd day. Items valued $10,000-$50,000 will ship UPS Priority Overnight.

All items are available to ship Priority Overnight at an additional cost upon request.

International Orders: Most international items will ship via USPS. Prices will vary; please inquire about your specific item.

Is sales tax applied to on-line purchases?
8.625% sales tax will be added to all orders shipped within New York State.

Can I return or exchange my merchandise?
We accept returns for full refund or store credit (minus shipping & insurance) only for standard items purchased online. Items must be in original condition (not worn, sized, engraved, set, or altered in any way). We do not accept returns on any special orders (i.e. special sizes, custom orders, engraved or set items, or any altered merchandise). All returned items must be received by Firenze Jewels, Inc. within 10 days of purchase. Please call to speak with an associate prior to returning merchandise. All returned merchandise should be mailed registered and fully insured. Purchases of standard items made in person at our showroom can be returned within 10 days for store credit only.

Can I ship my order to any domestic address I want?
Orders placed within the United States that are paid for by credit card will ship to the verified billing address of the cardholder only. Items paid for by check, wire transfer or money order can be shipped to any domestic address specified.

Do you ship internationally?
Yes. On international orders we accept payment by direct wire transfer only. Additional shipping charges may apply. Buyer is responsible for all customs and duty fees. Please check with your local office prior to making any international purchases. We do not ship to Indonesia or Malaysia

How do I get an appraisal for my merchandise?
All items purchased at Firenze Jewels arrive with a store appraisal completed by a GIA Certified Gemologist. There is no additional charge for this service.

Do you sell clarity enhanced or fracture filled diamonds?
No. We NEVER sell clarity enhanced or fracture filled diamonds. At Firenze Jewels, you can be confident that you will only purchase a 100% natural diamond that has never been artificially treated in any way.

How do I get my merchandise engraved?
Items can be engraved for $1 a character, with a $10 minimum charge on all orders. Not all items can be engraved. Please inquire about a specific item you are interested in.

Are the images shown online the actual size of the item being depicted?
Some items may appear slightly larger or smaller than actual size due to screen default settings and methods of photography. Some items may be represented at a larger than actual size in order to show details, or smaller than actual size in order to show the entire item.

This website is owned and controlled by Firenze Jewels, Inc. from its offices within the State of New York, United States of America. By accessing this website, you agree that the statutes and laws of the State of New York, without regard to principles of conflict of laws, will apply to all matters relating to use of this website. In addition, you agree to the exclusive personal jurisdiction and venue of the Superior Court of New York County and the United States District Court for the District of New York. Visitors to this website are responsible for their own compliance with local laws regarding website use and access.

Rarely, information displayed on this site may be inaccurate due to system errors, inaccurate information or human error. Some of these errors may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any and all errors—including after an order has been submitted—and will not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We sincerely apologize for any inconvenience this may cause.

Under no circumstances shall Firenze Jewels. Inc. be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.